Terms & Conditions

Last updated: 9 September 2026

These Terms & Conditions apply to your use of the RECTEQ online store and to purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions, subject to your legal rights as a consumer.

1. About RECTEQ

The website and store are operated by:

RECTEQ

Legal business name: [INSERT YOUR FULL LEGAL BUSINESS NAME]

Business address: [INSERT YOUR BUSINESS ADDRESS]

Email: support@recteq.co.uk

Company registration number: [INSERT IF APPLICABLE]

VAT number: [INSERT IF APPLICABLE]

2. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

Product images are provided for illustration purposes. Colours and appearance may vary depending on your device or screen.

3. Prices

All product prices will be displayed on our website.

Where applicable, prices will include VAT and other taxes that we are legally required to include.

Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to correct obvious pricing or listing errors.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order may be cancelled before dispatch where there is a legitimate reason, including:

• The product is unavailable

• There is an obvious pricing or product-description error

• We suspect fraudulent or unauthorised activity

• We are unable to fulfil the order

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Payment

Payment must be successfully completed before your order is dispatched unless another arrangement has been expressly agreed.

Payments may be processed by third-party payment providers.

6. Delivery

Delivery options, charges and estimated delivery times will be displayed during checkout where applicable.

We will make reasonable efforts to dispatch and deliver your order within the estimated timeframe.

Delivery times may occasionally be affected by circumstances outside our reasonable control.

7. Returns and Refunds

Our returns and refunds are governed by our Refund & Returns Policy.

Nothing in these Terms & Conditions affects or removes your statutory rights as a consumer.

8. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective or different from what you ordered, please contact us at:

support@recteq.co.uk

We will work with you to resolve the issue in accordance with your applicable consumer rights.

9. Cancellation Rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel your order within the applicable cancellation period.

Full details are provided in our Refund & Returns Policy.

Certain products may be subject to legal exceptions to cancellation rights where applicable.

10. Website Use

You agree not to:

• Use our website for unlawful purposes

• Attempt to gain unauthorised access to our systems

• Interfere with the operation or security of our website

• Introduce malicious software or harmful code

• Copy or misuse our website content without permission

11. Intellectual Property

Unless otherwise stated, all content on the RECTEQ website, including:

• Logos

• Brand names

• Product images

• Text

• Graphics

• Designs

• Website content

is owned by RECTEQ or used with permission and may not be copied, reproduced or commercially used without appropriate authorisation.

12. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, Shopify and other technology providers.

Those services may have their own terms and privacy policies.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects your statutory consumer rights.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page.

The Terms & Conditions applicable to an order will generally be those in effect when the order was placed, subject to applicable law.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact:

RECTEQ

Email: support@recteq.co.uk

Business address: 10 N Wallace St, Glasgow G4 0BZ

Legal business name: recteq