Privacy policy

Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how RECTEQ, LLC collects, uses, stores and shares personal information when you visit recteq.co.uk, place an order or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, billing address and delivery address

  • Your email address and telephone number

  • Your order, transaction and customer-service history

  • Payment-related information processed through our payment providers

  • Device, browser, IP address and website activity

  • Information you voluntarily provide when contacting us or subscribing to marketing

We do not directly store complete payment-card details.

How We Use Your Information

We use personal information to:

  • Process payments and fulfil orders

  • Deliver products and provide tracking information

  • Manage returns, exchanges and refunds

  • Communicate with customers

  • Detect fraud, misuse and security threats

  • Maintain and improve our website and services

  • Meet accounting, tax and legal obligations

  • Send marketing communications where permitted

Legal Bases

Where UK data-protection law applies, we process information when necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest, or where you have provided consent.

Sharing Personal Information

We may share necessary information with service providers supporting our business, including Shopify, payment processors, delivery companies, analytics providers, fraud-prevention services and professional advisers.

These parties may process information only for authorised purposes and according to their own legal and contractual obligations.

We do not sell personal information.

Cookies

Our website uses cookies and similar technologies for essential store functions, security, remembering preferences, analytics and, where permitted, advertising.

You can control non-essential cookies through the cookie settings displayed on our website or through your browser. Disabling certain cookies may affect store functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and satisfy legal, accounting, security and dispute-resolution requirements.

International Transfers

Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for international transfers of personal information.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Object to or restrict certain processing

  • Withdraw consent

  • Request data portability

  • Complain to the UK Information Commissioner’s Office

To exercise your rights, contact us using the information below. We may need to verify your identity before completing a request.

Security

We apply reasonable administrative, organisational and technical measures designed to protect personal information. No online transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our store is not intended for children to make purchases without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children where doing so would be unlawful.

Policy Changes

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be published on this page with an updated date.

Contact Us

Phone: +44 7848 460509
Email: support@recteq.co.uk
Business address: 10 N Wallace St, Glasgow G4 0BZ
Support hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Company: RECTEQ, LLC