Refund policy

Return and Refund Policy

Last updated: September 11, 2026

We accept returns for both defective and non-defective products within 30 days of delivery. Exchanges are also accepted.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be new, unused, unopened and in its original condition.

  • Trading card boxes, booster packs and sealed products must retain their original factory seal.

  • The product must include its original packaging and supplied accessories.

  • Proof of purchase or the order number must be provided.

Products that have been opened, used, altered or damaged after delivery cannot normally be returned unless they were defective when received.

This policy does not affect any rights you may have under applicable UK consumer law.

Starting a Return

Contact us before sending anything back. Include your order number, the product you wish to return and the reason for the return.

Once the return is approved, we will provide a free downloadable and printable return label together with the return instructions.

Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the product and packaging.

We will assess the issue and arrange an appropriate replacement, exchange or refund.

Exchanges

We accept exchanges for eligible products. The fastest way to request an exchange is to contact our support team.

Exchanges remain subject to product availability. If the requested replacement is unavailable, we may issue a refund instead.

Return Fees

  • Return method: By mail

  • Return label: Free downloadable and printable label

  • Restocking fee: No restocking fee

Refunds

We will notify you after receiving and inspecting the returned product.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the refund in your account.

Original orders shortly before dispatch cannot always be cancelled. If the order has already been dispatched, it must be returned according to this policy.

Contact Us

Phone: +44 7848 460509
Email: support@recteq.co.uk
Business address: 10 N Wallace St, Glasgow G4 0BZ
Support hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Company: RECTEQ, LLC