Refund policy
Refund & Returns Policy
Last updated: 9 September 2026
At RECTEQ, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at support@recteq.co.uk and we will be happy to assist.
1. Your Right to Cancel
If you are a consumer purchasing from the UK, you generally have the right to cancel your online order within 14 days of receiving your goods, without needing to provide a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
To request a return or cancellation, please email:
Please include your order number and the reason for your request, if applicable.
2. Condition of Returned Items
Items should be returned in a suitable condition. You may handle the goods as reasonably necessary to establish their nature, characteristics and functionality.
You may be responsible for any reduction in the value of an item resulting from handling beyond what is reasonably necessary to inspect it.
3. Refunds
Once we receive the returned item, we will process your refund within 14 days, subject to applicable law.
Where the statutory cancellation right applies, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option.
Refunds will normally be made using the original payment method.
4. Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, faulty, or is not what you ordered, please contact us as soon as possible at support@recteq.co.uk.
Your statutory consumer rights are not affected by this policy. Goods supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.
5. Items That Cannot Be Returned
Certain goods may be excluded from the statutory cancellation right where an applicable legal exception applies, such as personalised or made-to-order products, or other goods for which cancellation rights are legally excluded.
Where an exception applies, we will make this clear before you place your order.
6. Return Costs
Where you cancel an order under your statutory cancellation rights, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty, damaged or incorrectly supplied.
7. How to Start a Return
Please email support@recteq.co.uk before sending your item back.
We will provide you with the appropriate return instructions.
Please do not send an item to an address obtained from an old order, invoice or third party without first contacting us.
8. Your Statutory Rights
Nothing in this policy limits or excludes any rights you have under UK consumer law.
If you have any questions about a return or refund, please contact:
Email: support@recteq.co.uk
RECTEQ