Shipping policy
Shipping Policy
Last updated: 9 September 2026
Thank you for shopping with RECTEQ.
1. Order Processing
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume and circumstances outside our control.
If there is a significant delay with your order, we will make reasonable efforts to contact you.
2. Delivery Times
Estimated delivery times and shipping charges will be displayed during checkout where available.
Delivery estimates are not guaranteed unless we have expressly agreed a specific delivery date with you.
If no delivery period has been agreed, UK consumer orders will generally be delivered without undue delay and, unless otherwise agreed, within 30 days as required by applicable law.
3. Delivery Address
Please ensure that your delivery address is correct before completing your order.
RECTEQ cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer, subject to your statutory rights.
4. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact:
Please provide your order number so that we can investigate the delivery.
5. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, take photographs of the packaging and the item and send them to support@recteq.co.uk to help us investigate the issue.
6. International Delivery
Where RECTEQ offers international delivery, shipping charges, estimated delivery times and any applicable taxes, duties or other charges will be communicated during checkout or before the order is completed.
International customers may be responsible for customs duties, import taxes or other charges where applicable.
7. Delivery Problems
Nothing in this policy limits your statutory consumer rights.
If you have any questions about delivery, please contact:
RECTEQ