Frequently Asked Questions

Are your trading cards authentic?

Yes. We sell authentic, new and factory-sealed trading card products sourced for collectors across the United Kingdom.

Where do you deliver?

We currently deliver exclusively within the United Kingdom.

How much does shipping cost?

Standard UK shipping is free on all eligible orders. There is no minimum order value.

How long does delivery take?

Our total estimated delivery time is 3–5 business days:

• Handling time: 1–2 business days

• Transit time: 2–3 business days

• Fulfilment days: Monday–Friday

Weekends and UK public holidays are not considered business days.

What is the daily order cut-off time?

Our order cut-off time is 2:00 PM London time, Monday to Friday.

Orders placed after the cut-off time, during weekends or on public holidays will begin processing on the next business day.

Can I track my order?

Yes. When your order is dispatched, we will send a confirmation email containing the available tracking information.

Please allow some time for the tracking link to become active.

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel an order or change its delivery address.

We cannot guarantee changes or cancellations after an order has entered processing or been dispatched.

What is your return period?

Eligible products can be returned within 30 days of delivery.

What condition must returned products be in?

Returned products must be new, unused, unopened and in their original condition.

Trading card boxes, booster packs and other sealed products must retain their original factory seal.

Do you accept returns for non-defective products?

Yes. We accept eligible returns for both defective and non-defective products within the 30-day return period.

Do you accept exchanges?

Yes. Exchanges are accepted for eligible products, subject to availability.

Is return shipping free?

Yes. After approving your return request, we will provide a free downloadable and printable return label.

Please contact us before sending anything back.

Do you charge a restocking fee?

No. We do not charge a restocking fee for accepted returns.

How long do refunds take?

After we receive and inspect your return, approved refunds are issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to display the refund.

What should I do if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the product and packaging.

We will review the issue and arrange an appropriate replacement, exchange or refund.

Can I return an opened trading card product?

Opened trading card boxes, booster packs and other products with broken factory seals cannot normally be returned unless they were defective when delivered.

Which payment methods do you accept?

The available payment methods are displayed securely during checkout. Payment must be authorised before an order can be processed.

Are specific cards guaranteed inside sealed products?

No. The contents of sealed packs and boxes are determined by the manufacturer. Specific cards, autographs, parallels, values or outcomes are not guaranteed unless explicitly stated in the product description.

How can I contact RECTEQ?

Phone: +44 7848 460509
Email: support@recteq.co.uk
Business address: 10 N Wallace St, Glasgow G4 0BZ
Support hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Company: RECTEQ, LLC

When contacting us about an order, please include your full name and order number.